Delivery

Changes in Delivery Schedule
There is no delivery service on 2 December 2023 and 4 December 2023. We apologise for the inconvenience caused.

All orders are delivered by Yue Hwa’s in-house delivery service team. Please refer to our delivery schedule below. There is no delivery on Sunday & Public Holidays.

Region	Delivery Day	Timing
West, South, Central, East	Monday, Wednesday, Friday	11am - 7pm
East, North, South	Tuesday, Thursday, Saturday	11am - 7pm

Remarks:

*Orders above $80 are entitled to Free Delivery. Orders below $80 will incur delivery charge of $12.

*Please note that we are unable to deliver to restricted areas such as PO box, military and protected areas, airports, ports, customs and places outside of Mainland Singapore.

*Delivery slots are subject to availability. Yue Hwa reserves the rights to make any amendments and will notify customers accordingly.

*Orders that come in after 4pm are considered as next day’s orders and will be processed accordingly.

*We are unable to amend the order once it is out with the delivery team.

*There will be additional surcharge of $10 for re-delivery.

Contactless Delivery
We are practising contactless delivery. Our drivers will leave your order at the doorstep but prior to this, they will send SMS to inform of approximate arrival time. As such, we will not require you to sign off upon receipt of your order. You may download a copy of the order invoice by logging in to your account & view "My Delivered Orders".

Delivery of Frozen items

To ensure the delivery of frozen food in optimal condition to its designated destination, we kindly request the cooperation of all our customers in promptly responding to communications from our delivery team, either by phone call or text message. In the event that the initial delivery attempt is unsuccessful, we will make a second attempt. Should both attempts fail, your order will be securely placed outside the address provided during ordering. We genuinely appreciate the understanding and support of our esteemed customers. Thank you for your cooperation. Should you have any enquiries regarding your delivery, please do not hesitate to contact us.

Self Collection

During the checkout process, you may choose to self-collect your online order. It usually takes 3 - 5 working days. We will send an SMS notification once your order is ready to pickup. Please collect your order only after receiving the SMS notification from us. Thank you for your cooperation.

Orders need to be collected within 7 days from date of notification. Orders not collected after 7 days will be deemed non-refundable and non-exchangeable.