If you are not satisfied with your web purchase, you can request for exchange at Yue Hwa Chinatown store within 7 days of purchase. Returned items need to be unopened, in the original packaging and in resaleable condition.
Alternatively, you may request for delivery of exchanged items at a charge of $6 per trip.
- We do not accept exchanges or refund for selected products (including but not limited to bird nest, cordyceps, ginseng & wine/liqour).
- All rice/grains/beans are not refundable but can be exchanged within 7 days of purchase. Please only buy the quantity that you need to prevent spoilage/wastage.
- Please present the web order invoice for the exchange. You may login to your account and access the invoice through “My Account > My Delivered Orders”.
- Kindly contact us at 65384222 or firstname.lastname@example.org before heading down for the exchange.
- For any refund value less than $10, we will issue an e-voucher instead.