Exchange Policy


If you are not satisfied with your web purchase, you can request for exchange at Yue Hwa Chinatown store within 7 days of purchase.  Returned items need to be unopened, in the original packaging and in resaleable condition.  


Alternatively, you may request for delivery of exchanged items at a charge of $6 per trip.

Remarks:
  1. We do not accept exchanges or refund for selected products (including but not limited to bird nest, cordyceps, ginseng & wine/liqour).
  2. All rice/grains/beans are not refundable but can be exchanged within 7 days of purchase. Please only buy the quantity that you need to prevent spoilage/wastage.
  3. Please present the web order invoice for the exchange.  You may login to your account and access the invoice through “My Account > My Delivered Orders”.
  4. Kindly contact us at 65384222 or sgonlineshop@yuehwa.com before heading down for the exchange.
  5. For any refund value less than $10, we will issue an e-voucher instead.


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