Frequently Asked Questions
How to start shopping online with Yue Hwa?
For members who registered at retail stores before 13 Dec 2018, just login with the email address registered with us to start shopping online.
Why do I have to provide my phone number when creating an account?
I am having difficulties accessing the website. What should I do?
To enjoy the best experience on Yue Hwa, please ensure that you have a working internet connection and are using the latest version of the following supported browsers:
- Google Chrome
- Mozilla Firefox
- Internet Explorer 9 or above
- Try to load the website on a different device or network.
- Restart your computer.
- Use a different browser to load the website.
- Reset your modem and router.
I forgot my password. How do I reset it?
How do I unsubscribe from the newsletters?
Alternatively, you can login to your account. Under account management section, click on “unsubscribe” newsletters.
I want to delete my account. How do I go about it?
I registered as member at retail store and online. Can I combine the points in both accounts?
If your member status is Crystal or Jade, we can transfer the points from one account to the other. One of the accounts will have to be closed.
If your member status is Pre-VIP, we are unable to combine both accounts. One of the accounts will have to be closed.
When I create an account, I get prompted that email address is already registered.
If you have issues, please contact us.
Can I change the email address after I created the account?
I do not have email address. Can I use phone number for online login?
I did not provide email address or phone number during member registration. What should I do now?
Your member status remains valid even without an email address. Please do all points redemption at the cashier counter as like before.
How do I enter a promo code?
Why is there no discount after I applied the coupon code?
How do I cancel my order?
What are the available payment methods?
Notes on payment via AliPay:
*For payment via mobile phone, you will be required to enter your AliPay account login ID and password.
*For payment via desktop, you can either enter your AliPay account login details or login by scanning QR code.
I paid via AliPay but did not receive any order confirmation email.
When am I charged for my order?
What's the minimum order amount to entitle for free delivery?
What are your delivery times?
How much is the delivery fee?
How can I track my order?
What if I'm not home for my delivery?
Can I change my delivery address after I have placed my order?
You can change your delivery address if your order has not been dispatched. Kindly contact our service staff to make the necessary arrangement.