Frequently Asked Questions
How to start shopping online with Yue Hwa?
Why do I have to provide my phone number when creating an account?
I am having difficulties accessing the website. What should I do?
To enjoy the best experience on Yue Hwa, please ensure that you have a working internet connection and are using the latest version of the following supported browsers:
- Google Chrome
- Mozilla Firefox
- Internet Explorer 9 or above
- Try to load the website on a different device or network.
- Restart your computer.
- Use a different browser to load the website.
- Reset your modem and router.
I forgot my password. How do I reset it?
How do I unsubscribe from the newsletters?
Alternatively, you can login to your account. Under account management section, click on “unsubscribe” newsletters.
I want to delete my account. How do I go about it?
How do I enter a promo code?
Why is there no discount after I applied the coupon code?
How do I cancel my order?
What are the available payment methods?
Notes on payment via AliPay:
*For payment via mobile phone, you will be required to enter your AliPay account login ID and password.
*For payment via desktop, you can either enter your AliPay account login details or login by scanning QR code.
When am I charged for my order?
What's the minimum order amount to entitle for free delivery?
What are your delivery times?
How much is the delivery fee?
How can I track my order?
What if I'm not home for my delivery?
Can I change my delivery address after I have placed my order?
You can change your delivery address if your order has not been dispatched. Kindly contact our service staff to make the necessary arrangement.