Frequently Asked Questions

Please create an account to start shopping with us.
For members who registered at retail stores before 13 Dec 2018, just login with the email address registered with us to start shopping online.

We will send out SMSes to notify customers on the delivery of their orders.  Providing your phone number ensures that you receive this notification.  We may also call you in regard to your order.

To enjoy the best experience on Yue Hwa, please ensure that you have a working internet connection and are using the latest version of the following supported browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Internet Explorer 9 or above

If this does not solve the issue, please try one of the following methods:

1. Try to load the website on a different device or network.
2. Restart your computer.
3. Use a different browser to load the website.
4. Reset your modem and router.

At the login page, click on “Forgot password” to reset your password.  A new password will be sent to your email address. 

To stop receiving newsletter emails, you can click on “Unsubscribe” located at the bottom of the emails that Yue Hwa sends out.
Alternatively, you can login to your account.  Under account management section, click on “unsubscribe” newsletters.  

Please email to sgonlineshop@yuehwa.com for further assistance.

No.
If your member status is Crystal or Jade, we can transfer the points from one account to the other.  One of the accounts will have to be closed.
If your member status is Pre-VIP, we are unable to combine both accounts.  One of the accounts will have to be closed.

Please click on "Forget password" to generate a new password for your account.
If you have issues, please contact us.

No.  Email address is your user id for online login.  It cannot be changed once it is created.

No, online login requires email address as the user id.

You will not be able to do online login without a valid email address.  You can update your email address by clicking here.  An online account enables you to shop online and redeem/check your points balance.

Your member status remains valid even without an email address.  Please do all points redemption at the cashier counter as like before.

Simply enter the promo code in the discount code section of the shopping cart and the total amount will be updated. A pop up message will be issued if redemption of promo code is invalid. Please take note that only ONE promo code can be used per order. Promo codes cannot be used in conjunction with any other group or credit card discounts.

Please email to sgonlineshop@yuehwa.com for further assistance.

We are unable to cancel the order once it is out for delivery.

We accept payment by VISA and Mastercard.

You will pay for your order after order has been confirmed. If your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful. 

Do check that you are using the following versions of the supported browsers:

• Internet Explorer version 11 or above
• Firefox version 27 or above
• Chrome version 30 or above
• Safari version 7 or above

Ensure all card details are entered correctly and cookies are enabled.

Please refrain from clicking "refresh" or "back" button while the payment is still processing.

If you still have issues, please take a screenshot and email to us, providing a detailed explanation of the steps taken and the error encountered.

Order a minimum amount of S$80 to enjoy FREE delivery service within Singapore, except for restricted locations listed in Delivery page.

We deliver 7 days a week.  Our delivery hours are from 11am to 7pm daily.

$12 per order.

We do not provide tracking number.  However, we will send SMS to notify you on the day of delivery.

We will send SMS notification to inform you in advance of delivery.  Please contact us immediately if there is no-one to receive the order.  If you are not at home for your delivery, Yue Hwa reserves the right to charge you a re-delivery fee of $10.

You can change your delivery address if your order has not been dispatched.  Kindly contact our service staff to make the necessary arrangement.

You must notify us in writing, at least 24 hours before scheduled delivery time.  Please note that this means a transfer responsibility for the goods to you or your authorised personnel.  Yue Hwa will not be liable for missing items after the responsibility has been transferred.

Each delivery note that is attached to the order will indicate the items you can expect to find inside. Please check the delivery note to make sure you're not missing anything.  If there is any discrepancy, kindly contact our service staff.

Not all in-store products are available online.  If there are any products that you would like to see on our webstore, please let us know here.

Please suggest the product to us, so that we can look into getting it for your future purchases.

You will  earn rebate points for each transaction and get instant discounts on selected items.  

All rebate points earned will enjoy an expiry period of 1 year from date of issue.  For example, rebate points earned on 30th May 2018 will only expire a year later on 30th May 2019.

Membership will be auto renewed for a year if customers meet the minimum spend within a year.

Members who do not meet the minimum spend within a year will have their membership downgraded automatically.  E.g. from Jade to Crystal; from Crystal to Pre-VIP. 

Rebate points and membership will be upgraded on the following day.

No, Yue Hwa Singapore membership is valid in Singapore stores only.