Terms and ConditionsLast updated: 1 Apr 2021
Yue Hwa Chinese Products Pte Ltd (“Yue Hwa”) owns and operates this Website. This document governs your relationship with https://www.yuehwa.com.sg (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and Yue Hwa will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of Yue Hwa or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Yue Hwa and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with Yue Hwa, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. You must also register an account on https://www.yuehwa.com.sg. Yue Hwa retains the right to refuse any request made by you. If your order is accepted, we will inform you by email/SMS. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
(a) Products (Photos, Expiry Date, Packaging)
Please note that colours on the photos may differ from the actual products due to different lighting conditions. The expiry date of consumable products in the photos are not representative of the actual expiry date on the products delivered. Please always refer to the expiry dates printed on the physical products. Product packaging that you receive may differ or contain more and different information than what is shown on this Website. We recommend that you always refer to the actual product labels, warnings and directions before using the products and do not rely solely on the information presented in this Website. For medicine products, please always check for indication if it is for external use or for consumption – do not assume.
(b) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail/SMS that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
(c) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices stated on this Website are in Singapore Dollars and are inclusive of GST.
Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email, the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
(e) Promotional Discount & Offers
We may periodically run promotions on our products or give out discount coupons to customers via various marketing channels. Such promotional discounts are non-transferable and have no cash value. Only one discount coupon will be applicable per order. Special offers are only valid while stocks last. We reserve the right to reject and/or limit the quantities on any order received.
Delivery costs will be charged in addition if the minimum order value is not met; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
You are required to ensure there is someone at home to receive the order during the scheduled delivery time slot and sign off the Delivery Note. In the event of failed delivery, a re-delivery charge of S$10 applies. For more details on our delivery service, please refer to our Delivery Page.
(g) Provision of Phone Number
We will send out SMS notification and/or call you in regard to your order. Providing your phone number ensures that you receive such notifications.
(h) Out of Stock items
If any of the items you have ordered becomes unavailable (out of stock) after an order is accepted, we reserve the right to cancel the unavailable item and process the rest of the items in your order. Payment for the unavailable items will be refunded based on the original mode of payment.
(i) Member Points & Membership Tier
Rebate points are rewarded to members based on the benefits listed in https://www.yuehwa.com.sg/zh-cn/membership-rewards. All rebate points earned will enjoy an expiry period of 1 year from the date of issue. Rebate points are valid only at Yue Hwa Singapore retail stores and online store. Shipping fee and GST are excluded in the calculation of rebate points. Members can use their rebate points to pay for their online order.
Membership will be auto renewed for a year if members meet the minimum spend within a year. Membership will be auto downgraded if members do not meet the minimum spend within a year. (E.g. from Jade to Crystal; from Crystal to Pre-VIP.) All rebate points and membership tier upgrade/downgrade will be updated on the next day from transaction.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, Yue Hwa and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Yue Hwa's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Yue Hwa and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Yue Hwa.
You agree to indemnify, defend and hold harmless Yue Hwa, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Yue Hwa shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Yue Hwa.